Triangle User Experience

Sr. User Experience Designer, Blue Cross Blue Shield of North Carolina

Job Purpose

Responsible for designing user interfaces, interactions and information architectures for Web sites and applications and validating that those designs meet both business requirements and the needs of end users.  Act as a critical link between the end user, business owner and the web office team to ensure that user-centered design principles and best practices are applied to all web experiences.

Major Job Functions/Components

• Represent the voice of the user

• Evangelize the importance of usability and drive user-experience design principles within the organization, and effectively present recommendations at the Director and VP level
• Lead the user experience design on multiple large-scale projects or complex applications

• Plan, coordinate and conduct user research

• Proactively identify and communicate issues and opportunities
• Conduct site visits, contextual inquiries, lab-based and remote usability tests, surveys and/or other research to identify, understand and prioritize user needs and workflows; and prioritize and promote design recommendations based on research findings.

• Design user interfaces

• Translate business requirements, use cases and functional specifications into information architecture, user interface and interaction design for optimal user experiences
• Develop user experience documentation (wireframes and flows) detailing proposed solutions and revise as necessary to achieve stakeholder approval

• Evaluate proposed and existing designs

• Proactively drive UXD standards and process improvements on all projects
• Evaluate UI design at all stages of the development lifecycle (in wireframe form, in development and after implementation)
• Plan, organize and conduct usability testing sessions with both internal and external users
• Work collaboratively with Web Experience team members to ensure that visual design is user-friendly and consistent, and that copy is clear, concise, and user-friendly

Hiring Requirements/Qualifications

Hiring Preferences

To be considered for this position, please visit bcbsnc.com/careers and apply to 8076 BR.

Description:
The Lotus User Experience group (IBM) is seeking a User Experience Research student intern to work locally in Research Triangle Park, NC. The length of time for the internship is beginning Summer through the end of 2010 (with potential option for extension). A Spring start date is preferred. The Lotus User Experience Research team seeks to understand the voice of the customer to answer high-risk design and business questions using traditional and nontraditional research methods. The qualified candidate must be enrolled in a Human Factors (or related) graduate program and pursuing an advanced degree (Masters/Doctorate). A thorough understanding of HCI and research methods is required and usage/understanding of social media is desired.

Send resumes to Brian Utesch at butesch@us.ibm.com. Follow up interviews will be scheduled for candidates who best fit the requirements of the position.

We’re looking to fundamentally change the transit status quo by placing helpful technology in the lives of riders around the world. To do that we need a top developer to spearhead a new development project that will seek to build a cutting edge community focused transit site.

Working with others at TransLoc, you will build this new site from the ground up by creating the architecture and interaction models that define the daily experience of thousands of users, and then implementing them. A major component of your work will be to focus on the user experience of the web application, primarily focusing on the usability and user interface of the site but also working on the visual design. You will also be responsible for the architecture of many aspects of the software and will code many of the components.

In short, you will be responsible for developing our new product, from concept to delivery.

Required skills include

Experience designing web applications (in a software architecture sense)

* Experience with scalable architectures
* Actionscript 3 with Flex
* Python 2.4+ and Django
* MySQL (for content storage and retrieval)
* Standards-compliant HTML & Javascript
* Strong working knowledge of user experience (UX) design (schooled or self taught), including familiarity with
* Interaction models, usability and user interface design
* Wireframes, mockups and prototyping

Ideal applicants will also have

* An eye for good visual design
* Familiarity with community driven sites and especially crowdsourcing
* Experience with PHP

If this sounds like you we’d love to hear from you. Please send your resume and a brief description of related projects you recently worked on with sample designs (screenshots, wireframes, mockups, etc.) and the thought process behind them to work@transloc.com.

We are seeking candidates with immediate availability.

About TransLoc

At TransLoc we have set the stage for best-in class web access to real-time transit information, helping thousands of riders in their daily commute. For the past several years transit riders have come to depend on our system for a safe, comfortable and convenient wait for the bus. We’ve quickly become a leader in the field but we know our impact on riders can be even greater.

We are growing rapidly and we’re looking for the best talent to enhance our current service and to pursue new projects. Working with us can offer you an uncommon opportunity to

* build next-gen internet apps
* play with real-time data from hundreds of moving vehicles
* make stuff that impacts riders every single day
* lead projects

Everyone here has genuine enthusiasm for public transit and its role in shaping the future, and we encourage the same in all applicants. At TransLoc we foster independent thinking and creativity, so we value strong time management and an openness for active collaboration in our startup environment.

We’re located in downtown Raleigh, on Moore Square. All applicants must be willing to work from our office.

In this role, the User Experience Architect will:

-Oversee day-to-day ongoing user research (understanding client/user needs) for assigned products, applications or solution areas.
-Analyze and synthesize user research & understanding to define appropriate functionality and product requirements to drive future redesigns.
-Define and design User Experience Strategies and Frameworks representing the future state of integrated solutions, product suites and integration into broader strategies.
-Define and design User Experience Architectures (comprised of wireframes, sitemaps, interaction flows, and prototypes) for desktop and online applications as well as web and mobile experiences.

This is a hands-on and strategic position offering the right candidate an unprecedented opportunity to lead the definition and evolution of several widely known and used products and applications.

Lead teams in user-centered design activities including:
-Heuristic Reviews and Competitive Audits: Performing heuristic evaluations of client and competitor products.
-User Research: Conducting contextual inquiry (in person observation & interviews) with target users to understand their mental models and behaviors.
-Research Analysis: Analyzing information gained during user research and also conducting heuristic and competitive analysis.
-Research Reporting: Writing recommendation reports based on research.
-Persona Development: Defining target users and authoring detailed user personas.
-Modeling & Task Flow Creation: Conceptualizing ideal user paths/task flows/scenarios, etc.
-Information Architecture/Interaction Design: Building navigational systems, information architectures, sitemaps, etc.
-Wire Frame Creation: Identifying key screen types and generating full screen inventories.
-Usability Testing: Conducting usability testing, analyzing the results and creating a recommendations report.
-Other UCD related activities as required.

Contact: Heather Wrenn

Senior Product Manager

The Product Development Infrastructure (PDI) team has an immediate opening for Business Analyst/Product Manager.

Location: RTP, North Carolina.

Job responsibilities:

Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis.

Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.

Proactively communicate and collaborate with internal (and sometimes external) customers to analyze information needs and functional requirements and deliver the following artifacts (or Agile/SCRUM equivalents) as needed: Functional requirements, Business Requirements Document, Use Cases, GUI, Screen and Interface designs
Required skills:

5+ Year in Business-Analysis/Product-Management OR Product /Applications Development
Strong experience with Technology and Application Architectures
Excellent communication skills both written and verbal
Very strong skills in influencing and persuasion
Strong Analytical skills
A passion for building excellent products and solutions
A good sense for great Usability and User Experience

Desired skills:

Certification in Business-Analysis, Product-Management or equivalent
Strong Usability/User-Experience Design background and experience

Please contact Brent Rogers (breroger@cisco.com).

Wells Fargo in Charlotte is looking for free-lance user researchers who would work with us on a per-project basis from time to time when we have overflow.  This would be an ongoing opportuntiy.  This is 100% research, 1×1 usability testing. Please contact caroline.beacham at wachovia.com.