Job: User Experience Analyst
If you’d like to join a team where people enjoy what they do and are given the resources to define their careers through opportunity and choice, then it’s time to build a career with Blue Cross and Blue Shield of North Carolina. BCBSNC was recently recognized by Working Mother magazine as one of the top 100 companies in the nation in terms of commitment to work-life balance. Our training and on-site degree programs are nationally recognized by ASTD and other organizations. We are the first company in North Carolina to offer an on-site back-up child care center. And, we have an on-site nurse practitioner who can assist with your medical needs.
The vision of the Usability Practice at BCBSNC is to make healthcare management easy for everyone. Each day we strive to achieve this vision by understanding and empowering the user through the design of intuitive interfaces that fulfill business needs. Our User Experience Analysts are a critical link between the business customer and the development team and must have excellent relationship-building skills as well as broad technical knowledge.
At BCBSNC, you will have the opportunity to work on a wide variety of both internal and external Web applications as well as our IVR system, while assessing and meeting the needs of our diverse target user groups.
Key Responsibilities:
- Conduct requirements gathering sessions with business owners and project stakeholders
- Translate business requirements into information architecture, user interface and interaction design for successful user experiences
- Collaborate with Developers to ensure proposed designs are technically feasible
- Develop user experience documentation detailing proposed solutions
- Work with graphic designers to ensure visual design is user-friendly and consistent
- Work with copywriters to ensure that all copy (including navigation, button and field labels) is clear, concise and user-friendly
- Plan, organize and conduct usability testing sessions with both internal and external users
- Plan, organize and conduct field research (contextual inquiry) with key user groups
- Perform heuristic evaluations of Web sites and applications
- Document and present research findings and recommendations
- Communicate and integrate activities with business analysts, project team, business owners and other IS departments to foster good relationships and ensure success
- Support the achievement of goals at the team, department, and company levels
- Comply with all business and professional requests from management staff
Minimum Hiring Requirements:
- Bachelor or technical degree required (advanced degree in HCI, information design, cognitive science or related field preferred)
- Four years experience in information architecture/usability engineering or development of Web sites in a professional development environment required
- Experience with large-scale/complex sites preferred
- Demonstrated expertise in user experience design and usability research methods
- Demonstrated knowledge of industry standards and trends, platform standards and software development
- Excellent analytical, organizational, collaboration, facilitation, interpersonal and communication skills
- Experience working with project teams to accomplish aggressive goals within short time frames
- Demonstrated ability to communicate effectively through various formats (both oral and written), both individually and in groups
- Demonstrated ability to document designs in site architecture, workflow and wireframe formats
- Must have working knowledge of Microsoft applications
- Demonstrated experience with HTML and diagramming tools such as Visio
- Demonstrated commitment to user advocacy
- Able to work individually or in a team
- Must be self-disciplined, flexible and innovative
Interested? Apply online.
